Refund policy

Return and Refund Policy

Last updated: September 30, 2026

We want you to be satisfied with your purchase from Knottypfit.

Returns

You may request a return within 14 days of receiving your order.

To be eligible for a return, items must be:

Unused
In their original condition
In original packaging when applicable

Non-Returnable Items

Returns and Refunds — Final Sale Policy

Wigs and Hair Products — Final Sale

For hygiene and sanitary reasons, all wigs and hair products are final sale and are not eligible for returns or refunds due to a change of mind, incorrect selection, or dissatisfaction with the style, color, or length chosen. Please review product descriptions, photos, colors, lengths, and specifications carefully before placing your order.

Damaged, Defective, or Incorrect Items

If your order arrives damaged, defective, or incorrect, please contact Knottypfit at donpeo@gmail.com as soon as possible. Include your order number and clear photos of the item and packaging so we can review the issue and determine an appropriate resolution.

Other Products

Return eligibility for other products is subject to the applicable product-specific policy and applicable consumer-protection laws.

Contact

Knottypfit
Email: donpeo@gmail.com

Wigs and Hair Products — Final Sale

For hygiene and sanitary reasons, all wigs and hair products are final sale and are non-returnable and non-refundable. Please review product descriptions, photos, colors, lengths, and specifications carefully before placing your order.

If an item arrives damaged, defective, or incorrect, please contact Knottypfit at donpeo@gmail.com so we can review the issue and determine an appropriate resolution.

Return Shipping

Customers are responsible for the cost of return shipping. Return shipping costs are non-refundable unless the item was received damaged, defective, or incorrect.

Refunds

Once your returned item is received and inspected, approved refunds will be processed within 7 days.

Refunds will be issued to the original payment method. The time it takes for the refund to appear in your account may vary depending on your payment provider.

Damaged, Defective, or Incorrect Items

If you receive an item that is damaged, defective, or different from what you ordered, please contact us at donpeo@gmail.com as soon as possible so we can assist you.