Returns & Refunds
Clear guidance on returning items and receiving refunds. Final policy details can be updated before launch.
Easy Process
Start a return request with your order details.
Eligibility
Items should be unused and in resalable condition where applicable.
Refunds
Approved refunds are issued to the original payment method.
Support
We're here to help with damaged or incorrect items.
Return overview
If you're not satisfied with your purchase, you may be eligible to return eligible items according to our store policy. Keep your order confirmation for reference.
Eligibility
Items should generally be unused, in original packaging where possible, and returned within the store's return window once finalized.
How to start a return
Contact support or use your account dashboard (when connected) with your order number and the item(s) you wish to return.
Refund process
After we receive and inspect your return, refunds are processed to your original payment method. Timing may vary by provider.
Damaged or incorrect items
If your order arrives damaged or incorrect, contact us promptly with photos and your order number so we can help resolve it.
Non-returnable items
Certain product types may be excluded from returns for hygiene or safety reasons. Final exclusions will be listed in the published policy.
Need help with a return?
Check FAQs, visit your account, or contact us with your order number.